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美国本地拨打 :888-512-2588

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澳大利亚本地拨打 :1-800-821-791

欢迎您访问我趣旅行网!我趣旅行网提醒您,在使用我趣旅行网前,请您务必仔细阅读并理解本声明。您可以主动取消或停止使用我趣旅行网提供的服务,但如果您使用我趣旅行网服务,您的使用行为将被视为对本声明全部内容的认可。

服务说明:

我趣旅行网(www.woqu.com)所有的旅游产品由北京我趣国际旅行社有限公司深圳分公司(以下简称我趣国际旅行社)提供。我趣国际旅行社将资质口碑良好的旅行社、酒店、租车、机票代理等机构的旅游产品、服务信息汇集于我趣旅行网平台供用户查阅、选择、预定,帮助用户通过我趣旅行网与上述旅行社、酒店、租车、机票代理等机构联系并预订相关的旅游产品及服务项目,对用户预订的旅游产品及服务项目中出现的产品或服务瑕疵问题,我趣旅行网将不承担任何责任,但我趣旅行网将尽力协助您与相关目的地供应商进行协商。用户通过完成注册流程并点击“完成注册”的按钮,表示用户明确知晓本隐私条款所列事实,并与北京我趣国际旅行社达成协议并接受所有的服务条款。

服务条款:

  • 一. 协议总则


    1. 本协议内容包括本协议正文及隐私保护声明、免责声明、订购流程、更改或取消规则四项公告,并与其他我趣旅行网已经发布或将来可能发布的各类规则、说明或操作指引等共同组成我趣旅行网的完整网站规则(以下合称“网站规则”)。除本协议另行明确声明外,任何我趣旅行网提供的产品、服务均受本协议约束。


    2. 我趣旅行网如制订、修改网站规则,将在本页面或我趣旅行网的相应页面进行公布通知,您应该定期登陆本页面或其他相关页面,了解最新的网站规则。变更后的网站规则一经在本页面或相关页面公布后,立即自动生效。如您不同意相关变更,应当立即停止访问我趣旅行网或使用我趣旅行网服务。若您继续使用我趣旅行网提供的任何服务,即表示您已无条件地完整接受已经修订(或新发布)的网站规则。


    3. 若您通过我趣旅行网的关联公司或合作公司的用户平台登陆我趣旅行网,访问我趣旅行网网站或使用我趣旅行网服务,即视为您同意本协议的所有条款及我趣旅行网公布的其他网站规则。

  • 二. 用户的权利和责任


    1. 为维护您与我趣旅行网的共同利益,您若有妨碍团体正常活动的情况,我趣旅行网和目的地产品供应商有权取消您继续参加行程之资格,您未完之行程,不得要求退款或转让。


    2. 如基于您个人原因,要求自行前往或中途离团,我趣旅行网将尽力协助安排,但不负责您由此导致的相关损失。


    3. 您注册成功后,我趣旅行网将给您一个用户账号及相应的密码,该用户账号和密码由您负责保管;通过您的账号和密码操作或实施的行为,将视为您本人的行为,由您本人承担相应的责任和后果。


    4. 如果您发现他人不当使用您的账号或有任何其他可能危及您的账号安全的情形时,您应当立即以书面方式或其他有效方式通知我趣旅行网,要求我趣旅行网暂停相关服务。在此,您理解我趣旅行网对您的请求采取行动需要合理时间,我趣旅行网对在采取行动前已经产生的后果(包括但不限于您的任何损失)不承担任何责任。


    5. 在订购我趣旅行网的任何一款产品或服务前,您有责任阅读与该产品或服务相关的所有信息和声明,包括:产品价格及通知、行程详情、出发地点、团费包含哪些,不包含哪些,取消订购和退款政策及其他与该产品或服务相关的信息。一旦您阅读并充分理解其所有内容后,在购买后就不得有任何异议。


    6. 您在使用您的账号订购产品时,请确保留下正确畅通的联系方式,包括但不限于手机、电话、邮件等。如因缺失联系方式,或您未能及时查看留言和邮箱并及时回复我趣旅行网给您发送的邮件而造成行程信息或其他我趣旅行网需通知给您的信息未能及时传达给您,由此产生的费用或责任由您自行承担。


    7、在您提交预订之后,预订单信息会立即发送到您的邮箱。通常在您预订提交并成功完成支付后两个工作日内,您会收到我们发给您的确认邮件。请注意在您收到订单确认邮件前座位未被保留。如果您订购的是电子票券,电子版票券会在我们为您确认订单并安排相关接应服务后,通过邮件发送给您。您只需要打印出您的电子版票券,并在出团当天附上您带有照片的有效身份证件,出示给导游即可。 请记住,电子版票券是您的购买和参团的唯一凭证(预订收据或者其他通知邮件无效)。您可以在出发前联系当地旅行团供应商以再次确定您的抵达接机事宜。


    8.导游在旅行途中会为客人推荐自费项目,旅客自主决定是否参加。 行程中导游若有违反合同之处,旅客有权抵制。如有争议,请旅客和导游先行友好协商,并请及时联络我们反馈,我们将协调解决。为了有效的维护旅客的利益,请旅客在争端开始前联络我们调解。行程结束之后的投诉,如无证据证明,旅行社保留不予受理的权力。 线路产品组成要素,均为经过我趣国际旅行社严格考评甄选出的具备相关资质的地接社提供,我趣旅行网只对其硬件设施等标准的描述和承诺承担责任,不对其在您消费过程中可能涉及的人员软性服务或者不可抗力造成的不便承担责任。

  • 三. 我趣旅行网的权利和责任


    1. 依法保护用户的隐私权是我趣旅行网的基本政策,适用于用户并公示于我趣旅行网的《隐私保护》声明将构成本协议不可分割的一部分。我趣旅行网将使用商业上合理的技术与措施保护用户的注册资料及保存于我趣旅行网各项服务中的用户信息,但我趣旅行网不对该等信息的安全作出任何形式的明示或默示的担保。同时,在如下情况中我趣旅行网将有权向特定主体披露上述信息:

    (1) 事先获得用户的授权;
    (2) 根据有关的法律法规要求;
    (3) 按照相关政府主管部门的要求;
    (4) 为向用户提供产品与服务之目的,向我趣旅行网授权的第三方服务提供者或我趣旅行网的第三方合作伙伴披露;
    (5) 您同意让第三方共享资料;
    (6) 为维护我趣旅行网的合法权益或其他我趣旅行网在诚信的基础上认为必要的情况。


    2. 用户明确知悉并同意,我趣旅行网上的产品和服务信息随时有可能发生变动,我趣旅行网对此不作特别通知。我趣旅行网将尽合理的商业努力,使网站内产品和服务的说明、价格、储备数量等信息尽可能准确、详尽、完整,但受限于互联网技术的发展水平及我趣旅行网的业务扩张趋势等因素的限制,我趣旅行网内的产品和服务信息可能会有一定的技术误差,用户对此情形已充分知悉并完全理解


    3. 我趣旅行网中展示的商品和服务信息(包括商品和服务的名称、价格、描述等)仅构成要约邀请,用户通过我趣旅行网订购商品或服务,订单即为购买商品或服务的要约,我趣旅行网有权依据交易撮合结果确认或拒绝确认该等订单,若拒绝确认该等订单的,则我趣旅行网应当依照网站规则向用户退还已支付的相应费用。


    4. 为维护您与我趣旅行网的共同利益,您若有妨碍团体正常活动的情况,我趣旅行网和目的地产品供应商有权取消您继续参加行程之资格,您未完之行程,不得要求退款或转让。


    5. 如您基于个人原因,要求自行前往预定的目的地或中途离团,我趣旅行网将尽力协助安排,但不负责您由此导致的相关损失。


    6. 我趣旅行网不对任何由于您和供应商或第三方纠纷而引起/增加的开销或损害负责,您不得因此发表任何针对我趣旅行网及揽胜天下或其关联企业、附属机构的负面言论,亦不得采取任何有损我趣旅行网及揽胜天下或其关联企业、附属机构形象和商誉的任何行为;否则,我趣旅行网保留因此类事件追究您法律责任的权利。

  • 四. 订购、付款流程及更改、取消规则


    我趣旅行网产品和服务的订购、付款流程及相应的更改、取消规则详见《订购流程》《产品更改或取消规则》公告,该等公告构成本协议不可分割的一部分,与本协议具有同等效力,且基于业务运营的需要,我趣旅行网有权不时对该等公告进行修订、更改。

  • 五. 汇率差产生的差额不退款说明


    我趣旅行网的所有旅游产品价格都是以美元计算。兑换的汇率是实时采用银联的最新汇率,汇率会不时变动,在不同的时间段下单,下单的金额可能不一样。如果出现以上情况产生的差额将不进行退款。

  • 六. 发票开具规则


    1. 是否可提供发票?

    严格按照国家税务规定提供发票,请您在出游归来后两个月内索要


    2. 发票内容可以选择吗?

    根据您订购的产品我们可以给您开具相应的发票,详情可联系客服


    3. 一个订单可以开具多张发票吗?

    可以,但是开具的发票张数不能超过出游的成人数,发票金额累计不能大于订单支付金额


    4. 如何获取发票?

    请您在出游归来后联系客服开具发票,并提供您收取发票的快递地址及联系方式,发票开具后客服将按您提供的收件信息为您安排发票快递到付;保险费发票是由保险公司提供的手撕定额发票

  • 七. 纠纷解决


    我趣旅行网是一家旅游产品与服务的第三方集成平台,我趣旅行网所展示的旅游产品与服务都是由目的地供应商直接提供的优质旅游产品与服务。因此,对于您使用产品与服务过程中出现的任何问题,我趣旅行网均不承担任何责任,但我趣旅行网将尽力协助您与相关目的地供应商进行协商。如您在参加行程过程中与目的地供应商就所提供的服务存在争议,请先与导游进行友好协商,并及时联系我们。行程结束后的投诉,如无详实的证据,我趣旅行网保留不予受理的权益。

  • 八. 版权说明


    我趣旅行网上刊载的所有内容以及我趣旅行网用户发表并授权刊载于我趣旅行网的所有内容,包括但不限于文字、图片、声音、视频、图表、标志、标识、广告、商标、商号、域名、软件、程序、数据、数据文件、发现、发明、作品、设计、技术、方法、流程、计划、公式、专栏目录与名称、内容分类标准,过去、目前和计划的研究开发成果以及任何其他信息或资料,均受法律法规、规章制度及适用之国际公约中有关著作权、商标权、专利权及/或其它财产所有权法律的保护,并为揽胜天下所有或可由揽胜天下进行合法使用。您若将本网站上刊载的内容与服务用于商业、盈利、广告性目的时,需征得揽胜天下的书面特别授权。未经揽胜天下的明确书面特别授权,任何人不得为任何目的使用以及向任何自然人或单位提供、披露、复印、复制、出售、出让、许可、营销、出版、宣讲、转让、处置或利用我趣旅行网上提供的任何内容或服务,否则揽胜天下将依据相关法律法规追究您的法律责任

  • 九. 其它


    1. 旅游保险

    为了确保您在旅游过程中权益得到保障,我趣旅行网强烈推荐您购买医疗、行程取消、航班延误以及行李等保险项目。我趣旅行网不对旅途中发生的意外事故承担任何责任,包括航班取消延误,丢失或损坏物品,个人身体或生命损伤等,该等意外事故的解决应当遵循航空公司、酒店和公共汽车公司等指定的规则


    2. 酒店

    鉴于美国酒店没有官方的星级划分,我趣旅行网依照当地旅行社、旅游行业等约定俗成的行业星级标准对酒店等级进行的划分仅供用户参考。如发现我趣旅行网标注的星级标准与其他网站星级标准不符,请用户在预订前认真斟酌。如发生以下情况,我趣旅行网将不承担任何赔偿责任:
    (1) 如已提交订单并完成支付,则视为游客自动认同该酒店的级别划分,不得以此作为要求赔偿或补偿的理由。
    (2) 因酒店级别划分的原因取消预订,若已产生或将导致实际损失,损失将由游客自行承担。
    (3)抵达目的地后如用户要求更换酒店,产生的损失也将由用户自己承担。


    3. 参加行程人健康状况

    (1)您必须是满18岁或18岁以上的个体。如果您未满18岁,您可以在父母或法律监护人的带领下使用我趣旅行网。

    (2)为保证旅游计划的顺利操作,我趣旅行网建议旅客须有良好的健康状况。请就您的健康状况和长途旅行的能力与您的医生商榷。如有任何需要特殊治疗或照顾的体力上和精神上的无力和伤残,在订购时必须说明,为了团体的利益,我趣旅行网和目的地供应商保留不接纳在体力上或精神上不适合长途旅行的客人的权利。


    4. 护照和签证

    参加行程人有责任携带所有“进入”或“经由”所选路线中国家所必须的旅行证件。不同国籍的人有不同的入境规定,参加行程人需要自行了解相关政策。我趣旅行网不承担通知参加行程人其旅游目的地国家通行所需证件的责任。参加行程人要自行承担由于缺少旅行证件而造成的行程推迟与更改的所有费用。参加行程人应当严格遵守法律以及目的地国家政府所发布的法规,包括移民和海关法律条例等。我趣旅行网不对参加行程人由于违反游览国家政府法规而产生的任何惩罚或罚款负责。

  • 十. 法律声明


    此《用户服务协议》视为您与揽胜天下之间的协议。如双方就本协议内容或其执行发生任何争议,双方应尽量友好协商解决;协商不成时,任何一方均可向揽胜天下所在地的法院提起诉讼。如本协议中的任何条款无论因何种原因完全或部分无效或不具有执行力,本协议的其余条款仍应有效并且有约束力。揽胜天下未行使或执行本服务协议任何权利或规定,不构成对前述权利或规定之放弃。

我趣旅行网非常重视对您隐私的保护,请您务必仔细阅读以下隐私条款的声明。
一旦您访问我趣旅行网(www.woqu.com)或使用我趣旅行网提供的服务,视为您已同意本隐私保护声明(简称“本声明”)中具体规定的收集、使用、披露和以其它形式使用您或您的被代理人的个人信息的政策。如果您不同意本声明中的任何内容,请您立即停止访问我趣旅行网和使用我趣旅行网的服务。
为了给您提供更准确、更有针对性的服务,我趣旅行网可能会以如下方式,使用您提交的个人信息,但我趣旅行网会以高度的勤勉义务对待这些信息。
我们的目标是使我趣旅行网成为旅游方面最值得信任的网站,如果您对我们的隐私保护条款有任何疑问或建议,请发送邮件至cs@woqu.com。

  • 我们从您那里获得的资料


    1. 我趣旅行网会在您自愿选择服务或提供信息的情况下收集您的个人信息(简称“个人信息”),该等收集旨在为您提供更好的服务和产品。个人信息包括以下内容:

    (1) 个人识别资料:如姓名、性别、年龄、出生日期、身份证号码、电话、通信地址、住址、电子邮件地址等情况;
    (2) 个人背景: 职业、教育程度、收入状况、婚姻、家庭状况

    2. 我们有可能会保留一些用户的使用习惯信息(与旅游相关),用于更好地了解和服务于用户。这些数据将有利于我们开发出更符合用户需求的功能、信息和服务。

    3. 我们可能会收集一些特定的关于您所使用的设备的技术信息,这些信息将用于提供更好的用户使用体验,提供更方便的服务,我们所收集的技术信息可能会包括:IP地址、操作系统版本、浏览器版本、显示器分辨率,推荐网站等。

  • 对用户个人信息的披露


    1. 我们承诺:对您的个人信息的隐私和安全将给予特别保护,日常访问这些个人信息的权限仅限于需要进行此类访问以完成其工作的人员。


    2. 如果您向我趣旅行网请求预订本地参团、特色活动、租车、门票、保险、签证等服务,基于提供该等服务的需要,我们将向地接旅行社、代理商、租车公司等提供您的相关个人信息,如姓名、联系电话等。


    3. 我们致力于取得和维护您对我们的信任,因此我们使用商业上合理的技术和其他措施,帮助防止您的个人信息丢失、被盗用或遭篡改。同时,请了解我们仅会在下述情况中向特定主体披露您的个人信息,且对于该等披露我们无义务承担任何责任:

    (1) 事先获得您的授权;
    (2) 根据有关的法律法规要求;
    (3) 按照相关政府主管部门的要求;
    (4) 您同意让第三方共享您的个人信息;
    (5) 为向您提供产品与服务之目的,向我趣旅行网授权的第三方服务提供者或我趣旅行网的第三方合作伙伴披露;
    (6) 为维护我趣旅行网的合法权益或其他我趣旅行网在诚信的基础上认为必要的情况。

  • 用户对个人信息的控制


    1. 我趣旅行网相信您应该对您的个人信息拥有绝对的控制权,您在用户注册时有权基于自愿原则提供该等个人信息,且您可以随时登录我趣旅行网对您的个人信息进行查看或修改。


    2. 为保护用户的隐私,您将需要输入用户账号及个人密码,以获取或更改您的个人信息。请您留意,任何以您的会员账号及密码登录我趣旅行网所作出的行为,我趣旅行网均视为由该您本人所发出。您有责任妥善用户账号及密码。如发现或怀疑用户账号及密码被误用、盗用,您有责任及时通知我趣旅行网。

  • 我们如何保护用户的个人信息


    我们希望我们的用户放心的使用我们的产品和服务,所以我们承诺对您的个人信息予以保密,为此我们设置了安全程序保护您的信息不会被未经授权的访问所窃取。所有的个人信息被加密储存并放置于专业防火墙的内,我们使用加密技术对您所提供的个人信息传输通道进行保护,保证您的个人信息不会在传输途中被窃取。同时,用户明确同意其使用网络服务所存在的风险将完全由其自己承担。

  • Cookies和其他浏览器技术


    1. 我趣旅行网使用Cookies技术,当用户访问我趣旅行网时,可能会保存用户的用户登录状态并且为用户分配一个或多个“Cookie”(一个很小的文本文件)。我趣旅行网将会运用Cookies追访您的购物喜好,从而向您提供感兴趣的信息资料或储存密码,以便您登录我趣旅行网时不必每次重复输入密码。


    2. Cookie文件将永久保存于您的计算机硬盘上,将不自动清除。您可使用浏览器或操作系统软件手工将其删除。您也可以选择“不使用Cookie”或“在使用Cookie事先通知我”的选项禁止Cookie的产生,但是您将为此无法使用一些我趣旅行网的查询和服务。

  • 选择退出 OPT-OUT


    您可以将自己的浏览器设置为拒绝所有 Cookie(包括与我们的服务相关联的 Cookie),或者在我们设置 Cookie 时予以提示。但是请务必注意,如果您停用 Cookie,可能就无法正常使用我们的很多服务。

  • 合作伙伴


    我们选择有信誉的第三方公司或网站作为我们的合作伙伴为用户提供信息和服务,所有我趣旅行网上提供的服务都来自第三方合作伙伴。尽管我们只选择有信誉的公司或网站作为我们的合作伙伴,但是每个合作伙伴都会有与我趣旅行网不同的隐私保护条款,一旦您通过点击进入了合作伙伴的网站,我趣旅行网的隐私保护条款将不再生效。我们建议您查看该合作伙伴网站的隐私保护条款,并了解该合作伙伴对于收集、使用、披露您的个人信息的规定。

  • 网站链接


    我趣旅行网将提供通往其它网站的链接,这些网站并非由我趣旅行网设立及监察。任何人士如启动这些链接,即表示已经离开我趣旅行网,其有义务对该等第三方网站的安全性自行加以判断。浏览者需自行承担链接其它网站可能引致的风险,如因启动此这些链接而产生任何损害或故障,我趣旅行网无需对此承担任何责任。

  • 其他说明


    1. 本隐私条款自2014年3月1日起生效。


    2. 我趣旅行网可根据相关政策、法律和法规及商业运营之需要不时变更和修改本声明的条款,并以网站公告的形式告知用户。


    3. 若您继续使用我趣旅行网的任何服务,视为您接受本声明修订后的所有条款;若不接受本声明修订后的任何条款,请立即停止使用我趣旅行网的任何服务。

温馨提示


在使用我趣旅行网的任何服务之前,请您务必仔细阅读并完全理解本声明。
如果您不认可本声明的任何内容,可以主动取消或停止使用我趣旅行网提供的服务;
如果您使用我趣旅行网服务,您的使用行为将被视为对本声明全部内容的认可。

  • 1. 我趣旅行网是将优质的目的地旅游产品、服务信息汇集于互联网并供用户查阅的信息服务提供商,同时帮助用户通过互联网与产品、服务供应商联系并预订相关旅游产品、服务。对用户预订的旅游产品、服务项目在使用过程中出现的任何问题,我趣旅行网均不承担法律责任。

  • 2. 用户如果在使用产品、服务的过程中与产品、服务供应商发生纠纷,我趣旅行网将尽力协助用户与相关供应商进行协商,但我趣旅行网无义务替代该等供应商承担任何责任,如纠纷不能协商解决,用户可以向当地相关机构投诉或通过法律途径解决。

  • 3. 我趣旅行网上的产品和服务信息随时有可能发生变动,我趣旅行网对此不作特别通知。我趣旅行网将尽合理的商业努力,使网站内产品和服务的说明、价格、储备数量等信息尽可能准确、详尽、完整,但受限于互联网技术的发展水平及我趣旅行网的业务扩张趋势等因素的限制,我趣旅行网内的产品和服务信息可能会有一定的技术误差,用户对此情形应当充分知悉并完全理解。

  • 4. 我趣旅行网不保证所提供的网络服务一定能满足用户的所有要求;不对服务中所涉及的技术及信息的有效性、准确性、可用性、稳定性、完整性和及时性作出任何明示或默示的承诺和保证;也不担保提供的网络服务不会中止、中断。

  • 5. 若任何单位或个人认为我趣旅行网站的内容可能涉嫌侵犯其合法权益,应该及时向我趣旅行网以书面形式进行反馈,并提供相关身份证明、权属证明以及详细侵权情况证明,我趣旅行网在收到上述文件后,若核查属实,将会尽快移除被控侵权内容。

  • 6. 我趣旅行网将提供一个供用户展示、交流的平台,对用户自行上传的任何内容(包括个人资料或者通过网络收集的资源),我趣旅行网不保证其准确性、真实性、正当性、合法性,用户使用任何上述内容时应自行承担风险。

  • 7. 任何人因使用我趣旅行网(包括任何第三方通过我趣旅行网发送的服务或在服务中包含的任何内容)而可能遭致的意外及其造成的损失,我们对此概不负责,亦不承担任何法律责任。

  • 8. 我趣旅行网将根据相关政策、法律和法规的变更和修改,或我趣旅行网网站信息内容变化和技术更新,或其它我趣旅行网认为合理的原因,对本免责声明进行修改,并以网站公告的形式告知用户,您应定期查阅我趣旅行网的免责声明,若您继续使用我趣旅行网的任何服务,视为您接受修订后的所有条款;若您不接受修订后的任何条款,您应立即停止使用本网站的任何服务。

Cookie Policy

Last updated: 25th May 2018

This Cookie Statement explains how Woqu.com and its group companies collectively “Woqu.com”, "we", "us", and "ours") use cookies and similar technologies to recognise you when you visit our websites at http://www.woqu.com/website-term ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Woqu.com) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit):

Types of cookie Who serves these cookies How to refuse
Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.

You can block or delete them by changing your browser settings however, as described below under the heading "How can I control cookies?".
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality [(like videos)] may become unavailable. To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?"

Alternatively, please click on the relevant opt-out link below:
Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you. To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?"

Alternatively, please click on the relevant opt-out link below:

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit aboutads.info or youronlinechoices.com.

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at privacy@woqu.com.

Woqu.com Website Privacy Notice

Last updated: 25th May 2018

Woqu.com respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice applies to personal information that we collect through our website at www.woqu.com (“Website”). If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

What does Woqu.com do?

Woqu.com is an e-commerce travel website that aims is to revolutionize the way people plan and book their vacation, and provide them with the best travel deals. Woqu.com is headquartered in the People's Republic of China with other group companies around the world]. Our services enable travellers to plan and book vacations using the best available travel deals, and a variety of tour packages to a range of destinations to a range of budgets and of varying lengths.

For more information about Woqu.com, please see the “About Us” section of our Website at Here .

What personal information does Woqu.com collect and why?

The personal information that we may collect about you broadly falls into the following categories:

  • Information that you provide voluntarily

    Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

  • Information that we collect automatically

    When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

    Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

    Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

    Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below .

  • Information that we obtain from third party sources

    From time to time, we may receive personal information about you from third party sources (including information regarding your participation in 3rd Party Loyalty programmes, credit reference agencies and other information we require from time to time), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

Who does Woqu.com share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our group companies, third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.;
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • to any other person with your consent to the disclosure.

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”). For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice here.

How does Woqu.com keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. We have implemented a security policy that guards against unauthorised access. Data on our secure pages is encrypted using secure sockets layer (SSL) technology.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential.

All your private data will be encrypted at all times whilst in transit over the Internet. SSL is special software that automatically encrypts any data sent by you on our secure pages. Our server then reads the data using a private key. This means that your data, be it debit or credit card information or any other personal details, is turned into code that can only be decoded with the private key or password. All pages on the site that require you to enter personal or sensitive information are secure. Your browser will indicate that the page is secure by displaying a padlock or key in the status bar at the bottom of the window. If your browser is suitably configured, you will receive a warning message when you first access any secure page on the site. This is simply information to advise you that the site is protecting your data.

Unfortunately, the transmission of information via the internet is not completely secure. Although Woqu.com will do its best to protect your personal data, it cannot guarantee the security of any personal data that you disclose online. You accept the inherent security implications of using the Internet and we will not be responsible for any breach of security unless we have been be in breach of applicable laws and then only to the limits set out in the terms and conditions for the Website.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and members of our corporate group. If you follow a link to any of these websites, please note that these websites have their own privacy policies/web site terms of use and we do not accept any responsibility or liability for these policies. Please check such policies before you submit any personal data to them.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Specifically, our Website servers are located in with Ucloud in Hong Kong, and our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy and that we comply with applicable legal requirements to ensure adequate protection for your information in accordance with this Privacy Notice. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law or through other mechanisms that adequately ensure that your data protection rights are upheld.

We may also transfer or disclose your personal information to our service providers, professional advisers and to such other parties as we consider necessary for the administration of the Services, the Website and related business.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

If you are a resident of the European Economic Area, You have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below .
  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details:

Privacy Officer
Woqu Inc. China: Shenzhen
GaoXin South 4th Road, Nanshan District, Shenzhen, China
Skyworth Semiconductor Design Building, West Block, Room 40

Or on one of the following numbers:

North America Free United States
Phone: 888-512-2588 Phone: 1-408-786-0688
Canada China Mainland
Phone: 1-604-628-1884 Phone: 400-821-8973
China Hong Kong Taiwan, China
Phone: 852-800-968-738 Phone: 886-255-990-468
UK free United Kingdom
Phone: 0-800-098-8488 Phone: +44-2036086528
France free Germany free
Phone: 0800-913056 Phone: 0800-1862378
Australia New Zealand Free
Phone: 1-800-821-791 Phone: +64-9-9519698

The data controller of your personal information is Woqu.com

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